Reviews

Huge shout-out to this place! I had a rental car due on me and they came out as part of the agency's roadside assistance. I left the keys with a security officer at the property I was on. There was a misunderstanding with security, but their guy worked it out and got the car back to the agency. If you need a tow, these are the people! 👏🏼

Thank you for the fantastic review, Eroica! We are thrilled to hear about your positive experience. Our team takes pride in providing top-notch service and it's great to know that we were able to help with your rental car situation. If you ever need towing assistance in the future, don't hesitate to reach out. Thank you for choosing our service!

- Kentucky Auto Service & Towing

They were awesome people, our car ran out of gas and they came to tow it and put fast in it!!! Mike was a super nice guy as well!!

Thank you for the positive review, Goat Boy! We are thrilled to hear that you had a great experience with us. Mike will be delighted to read your kind words. If there's anything else we can help you with, please don't hesitate to reach out. Safe travels!

- Kentucky Auto Service & Towing

I called for a tow, and the RAV4 needed a new sensor. These guys took care of us quickly, professionally and cost efficiently. I will definitely be using them again.

Thank you for sharing your experience, Jen Rose! We are thrilled to hear about the excellent service you received during your recent visit. Our team works hard to ensure a smooth and efficient towing process for our customers. We appreciate your support and look forward to serving you again in the future!

- Kentucky Auto Service & Towing

Replaced my transmission for half of what was quoted elsewhere. They were upfront and great to work with.

Thank you for the 5-star review, Eric! We are thrilled to hear that you had a great experience with us and that we were able to save you money on your transmission replacement. We strive to provide upfront and transparent service to all our customers. We look forward to serving you again in the future!

- Kentucky Auto Service & Towing

Dear Susan, thank you for the excellent rating! It's truly gratifying to know that you had a positive experience with our company. We strive to deliver outstanding service to all of our customers, and your feedback reinforces our commitment. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

- Kentucky Auto Service & Towing

Thank you for the 5-star review, Blake! We're thrilled to hear you had a positive experience with us. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

- Kentucky Auto Service & Towing

Thank you for giving us a perfect rating, OB! We're thrilled to learn that you had a fantastic experience with us. We aim to provide exceptional service to all our customers, and we're glad that we hit the mark with you. We look forward to serving you again in the future!

- Kentucky Auto Service & Towing

Fantastic! From the driver giving me a quote, to getting me in that day so I could get home...the very best service I have had! Thank you!

Thank you Karen for the 5-star rating! We're pleased to hear that you had a fantastic experience. Your satisfaction is our priority, and we strive to provide top-notch service from start to finish. We appreciate your kind words and look forward to serving you in the future!

- Kentucky Auto Service & Towing

They towed my car and they fit me in last minute! My car emergency could have been way worse. They didn't charge an arm and a leg either when it turned out to be something simple. Thanks again!

We're so glad we could help you out when you needed it, Jay! Our team is always here to make stressful situations a little less overwhelming. Thank you for choosing us and for taking the time to share your kind words.

- Kentucky Auto Service & Towing

Nice lady on phone..they got me in quick for a repair

Thank you for leaving us such a great review, Jamie! We are thrilled that you had a positive experience with us. It's always our goal to provide excellent service and get our customers back on the road as quickly as possible. We appreciate your feedback and look forward to serving you again in the future.

- Kentucky Auto Service & Towing

Service was amazing. Mike was quick picking up my car, very professional, and extremely helpful. Will definitely call them again for any of my towing needs. Would recommend them to all! Thank you KY AUTo! And thank you Mike T.

Thank you for the 5-star review, Tina! We're thrilled to hear about your amazing experience with our service, especially with Mike. Your recommendation means the world to us. We'll always be here to help with any of your towing needs. Thank you for choosing KY AUTo!

- Kentucky Auto Service & Towing

Left my car with a small transmission leak and it took a day and a half for them to actually look at my car. Very minor repair. Li will continue to use their service but the wait time must improve.

Dear Jim, thank you for your feedback and loyalty. We apologize for the delay in servicing your car and the inconvenience it caused. Please be assured that we are working on improving our wait times. We appreciate your continued support and look forward to serving you better in the future.

- Kentucky Auto Service & Towing

Needed to replace spark plug, coil, and oil change. Quick response. Worked me in. Courtesy ride to work. Friendly, knowledge employees.

Thank you for the 5-star review, Jenny! We're thrilled to hear about your positive experience with us. Our team takes pride in providing exceptional service, and we're glad we were able to meet your needs efficiently. We hope to see you again soon!

- Kentucky Auto Service & Towing

Thank you for this glowing 5-star review, Albert! We take pride in providing exceptional service to our customers. Your kind words mean the world to us. We look forward to serving you again soon!

- Kentucky Auto Service & Towing

Service was great, especially the person that came to pick my car up, friendly, and helpful… will recommend it to anyone… and the garage that he took my car great service and price that I can afford and they fix my car in few hours.. Great service

Thank you, Nedzada, for recommending our service! We pride ourselves on offering great customer service from start to finish. It's fantastic to hear that our team member made a positive impression and that you were pleased with the repair process at the garage. We appreciate your kind words and look forward to assisting you again in the future!

- Kentucky Auto Service & Towing

I have a 1966 Mustang and them real particular about who works on it. I had them replace the ball joint for me and it was cheaper than unexpected it to be which is always a plus. I will be using them again. Bobby was very helpful and it's nice to know there's a female in the company.

Thank you for entrusting us with your beloved Mustang, Jamie! We're delighted to hear that you had a positive experience with us and that Bobby provided excellent service. We look forward to assisting you again in the future.

- Kentucky Auto Service & Towing

Call elsewhere for a tow ,find a true 24 hour tow service that answer's ,poor business ethic's

Thank you, Anthony, for your 5-star rating! We appreciate your feedback and are thrilled to hear that you had a great experience with us. If there's anything else we can do to make your experience even better, please let us know!

- Kentucky Auto Service & Towing

Great job by Bobbie

Thanks for the 5-star review, Mike! We're thrilled to hear that Bobbie provided you with great service. We'll be sure to pass along the kind words. Let us know if there's anything else we can do for you!

- Kentucky Auto Service & Towing

Thank you for the 5-star review, Lex Marie! We are thrilled to hear that you had a positive experience with us. If there is anything else we can do to make your experience even better, please don't hesitate to let us know. We look forward to serving you again in the future!

- Kentucky Auto Service & Towing

Dear Tracie, thank you for your 5-star rating! We strive to provide the best experience for our customers and are happy to hear that you are satisfied with our service. If you have any further questions or need any assistance, please don't hesitate to reach out. We are here to help!

- Kentucky Auto Service & Towing

Thank you, Mel B! We're thrilled to hear that you had a great experience with us! It's our top priority to provide excellent service to all our customers. We appreciate your feedback and look forward to serving you again in the future!

- Kentucky Auto Service & Towing

Thank you Michelle for the 5-star review! We are thrilled to hear that you had a positive experience with us. We strive to provide excellent service to all our customers. If you have any further questions or feedback, please don't hesitate to reach out. We look forward to serving you again soon!

- Kentucky Auto Service & Towing

Their team has been honest, and professional every time we have worked with them over the past 20 or so years!

Thank you Timothy for your continued support! It's great to hear that you've had positive experiences with our team over the years. We appreciate your kind words and look forward to serving you for many more years to come!

- Kentucky Auto Service & Towing

These guys deserve 5 star status and a sincere thank you for their efforts Sunday evening. Hats off to the driver and the boss man for their time with my unexpected truck issue and the willingness to help me. It meant a lot to offer your kindness. Chris and Robby, thank you so much. Very appreciated.

Steve, thank you for taking the time to let us know about your recent experience with our team. We are thrilled to hear that we were able to provide you with the excellent service that we strive for! We will make sure to pass along your kind words to Chris, Robby, and the rest of the team. Thank you again for choosing us!

- Kentucky Auto Service & Towing

My car broke down 82 miles from home, these folks came and towed it back. Great job.

Thank you Lee for your awesome review! It makes our day to hear that you think we did a great job helping you out with your car. Your feedback means the world to us and we're always here to lend a hand whenever you need it!

- Kentucky Auto Service & Towing

Great customer service

Thank you for the fantastic rating, Terry! Your kind words about our customer service brightened our day. We pride ourselves on providing exceptional service to all our customers. Please feel free to reach out if you need anything else!

- Kentucky Auto Service & Towing

Yes I love you guys can say a lot about you guys love how real the employees is

Thank you, Tyron, for the amazing feedback! We are thrilled to hear that you appreciate our team's genuine approach. Your support means the world to us!

- Kentucky Auto Service & Towing

My fiancé went and got her car done, it was fast and excellent service. Everyone was communicative and friendly, extremely helpful as well!

Thank you for taking the time to write such a wonderful review, Joshua! We are thrilled to hear that your fiance had a great experience with us. Our team prides itself on providing excellent service, and it's fantastic to know that we met your expectations. We appreciate your kind words and look forward to serving you in the future!

- Kentucky Auto Service & Towing

My engine light came on. I am new to elsmere. I got the car there. They were wonderful. Took their time and really figured out it was a few issues. I was glad. I dont want any issues. They were able to fix it same day. My children live in South Carolina. I was scared, alone. They are Truely God sent. Fixed my issues quick . I cant say enough good about them. Especially the nice man that did the work. He was polite and kind. Best place in the world if you have car issues.wish I could give them 100 stars. Constance latini

Thank you, Connie, for your heartfelt review! We are thrilled to hear about your exceptional experience with us. It warms our hearts to know that our team provided you with the top-notch service you deserve. Your kind words mean the world to us - we are always here to help you with any car issues you may have.

- Kentucky Auto Service & Towing

Thank you for the 5-star rating, Savy! We're thrilled to hear that you had a great experience with us.

- Kentucky Auto Service & Towing

Thank you for the 5-star rating, Savy! We're thrilled to hear that you had a great experience with us.

- Kentucky Auto Service & Towing

Having owned multiple Mercedes Sprinters, and having had horrible experiences with smaller shops in the past, I was a little scared to leave my van here. Mercedes diesel is a whole complicated thing as many people know. Especially when it comes to DPF and AGR issues. Many dedicated diesel shops won't even touch a Mercedes Sprinter DPF issue. I could not be more satisfied. These guys did the same job for $1,700 that the Mercedes dealership was literally going to charge me $10K+ for. The van isn't even worth $10K. I will definitely be back and I highly recommend them.👊🤘

Thank you for the kind words, John! We're thrilled to hear about your positive experience with us. Providing exceptional service at a fair price is what we strive for. We appreciate your recommendation and look forward to serving you again in the future. Hint: we're always here to help with your Mercedes Sprinter needs! 👊🤘

- Kentucky Auto Service & Towing

Well I didn’t need a tow or anything, however, I was delivering fuel to the UDF on Dixie highway and there was a snow pile over my drops. While trying to find and dig them out, Colton or Colben….im really sorry I forget your name, stop and helped me out. I really appreciate that driver going out of his way to make my night easier and quicker. I offered to buy him some food or drinks but he said there was no need. I will definitely call when I need a tow!

Thank you, Carl! Our drivers go the extra mile to help, even without a tow request. We're glad Colton made your night easier. Just give us a call when you do need a tow and we'll be there!

- Kentucky Auto Service & Towing

Faster than expected, courteous, respectful and professional.

Thank you for the kind words, De'Entre! We're thrilled to hear that you had such a positive experience with us. Our team takes pride in providing fast and professional service to our customers. If you have any other questions or need further assistance, please don't hesitate to reach out. We're here to help!

- Kentucky Auto Service & Towing

Their employees was very responsive and respectful. Management was very helpful, and friendly. They take pride in the work. Very responsive too questions you made have.

Thank you for your glowing 5-star review, Frank! We're delighted that you had such a positive experience with us. Our team takes great pride in providing exceptional service and ensuring our customers feel valued. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

- Kentucky Auto Service & Towing

This place has been great and cheap labor.

Thank you, Catherine, for your wonderful review! We are delighted to hear that you have had a great experience with us. We take pride in providing high-quality services at affordable prices. Your satisfaction is our utmost priority. We look forward to serving you again soon!

- Kentucky Auto Service & Towing

I have used ky auto a few times. I have nothing bad to say. They are always up front with the problems and the time line to fix the problems . They do great work and there towing service They offer is handy and always quick to pick up your vehicle. I highly recommend their service.

We're thrilled to hear about your positive experiences with us, Josh! It's great to know that you appreciate our upfront communication, efficient service, and reliable towing options. Thank you for recommending us – we genuinely appreciate your support!

- Kentucky Auto Service & Towing

Car broke down this afternoon and I got a tow from Kentucky Auto Service & Towing through AAA. Driver was so careful with my car, it was incredible. Freezing cold weather and he got down on the ground to make sure my car did not get damaged getting pulled up onto the flatbed. So grateful for his amazing service!

Neil, thank you for sharing your experience! Our team strives to provide top-notch service even in challenging weather conditions. We're glad our driver took such great care of your car. We appreciate your kind words and look forward to helping you again in the future!

- Kentucky Auto Service & Towing

Great, fast service I was extremely pleased with the service of my vehicle plus it didn’t take long for me to get my vehicle back I will definitely be back for service

We are thrilled to hear about your positive experience here at our service center, S J! It's fantastic to know that our fast and efficient service met your expectations. Your satisfaction is our priority, and we look forward to serving you again in the future! Thank you for choosing us!

- Kentucky Auto Service & Towing

Very professional and communication was great. Repairs were completed when promised.

Thank you for taking the time to leave us a wonderful review, Jim! We are thrilled to hear that you had a great experience with us. Providing professional and timely repairs is what we strive for. We hope to see you again in the future.

- Kentucky Auto Service & Towing

Thank you, Amanda, for your five-star rating! We're thrilled to hear that you had a great experience with us. If there's anything else we can do to make your experience even better, please let us know. We look forward to serving you again soon!

- Kentucky Auto Service & Towing

The tow service was wonderful that young man went above and beyond and it was a holiday week but they still got my car serviced and ready to go quickly! I have found my mechanics! So grateful and the prices are wonderful!

Thank you, Becky, for your fantastic review! We're thrilled to hear that you had a wonderful experience with our tow service and found your new trusted mechanics. Providing excellent service, even during a holiday week, is our priority. We appreciate your praise and look forward to serving you in the future!

- Kentucky Auto Service & Towing

Called to have an extended warranty issue addressed. Kentucky Auto Service & Towing diagnosed the issue and promptly repaired it. Reasonably priced and done a lot quicker than expected. Would recommend this place and my first impression is they are trustworthy and honest.

Thank you, Muzzie Joy, for the excellent review! We're delighted to hear that you had a positive experience with us and that our team was able to address your extended warranty issue promptly and efficiently. It's fantastic to know that you found our services reasonably priced and delivered faster than expected. We strive to provide trustworthy and honest service to all our customers, and we're thrilled that we have met your expectations. Thank you for recommending Kentucky Auto Service & Towing, and we look forward to assisting you in the future.

- Kentucky Auto Service & Towing

This garage is fantastic!!!! I was told by the dealership I took my car to, that the cost to fix it was worth more than the car then they offered to buy it smh. They (TomGill) said I needed my heater box replaced and they would have to tear out my dash. Took it to Ky Auto and Tow on Ash St. in Elsmere, easy fix, there was a clog. They flushed my vehicle and it runs without any problems. They most certainly made a customer out of me. These guys know their stuff!!!!A+A+ all across the board.

Thank you Fatima! It's great to know that our team at KY Auto and Tow was able to provide you with excellent service. We're happy to have earned your trust and made your experience a positive one. If you have any other vehicle needs in the future, we're here to help!

- Kentucky Auto Service & Towing

I called my insurance for towing because I have problems with my car. I all ready cal my local dealer and he said we can fix your car. Which I was very ecstatic because I never use their services. My car two weeks later runs great definitely recommend.

Thank you for trusting us with your car, Calixto! We're thrilled to hear that you had a great experience and that your car is running smoothly. Your recommendation means a lot to us. If you need anything in the future, feel free to reach out!

- Kentucky Auto Service & Towing

Thank you Lori for your 5-star rating! It's great to hear that you had a positive experience with us. If you ever need further assistance, please don't hesitate to reach out. We appreciate your business!

- Kentucky Auto Service & Towing

Our axel broke off in the middle of the road. The tower took great care to avoid minimal to no damage to my vehicle despite the circumstances working against him. Once we were towed they didn't embellish anything or try to upsell us. They found the part and priced it. The job was done within hours. Thank you guys for keeping it honest

Jonathan, we're glad to hear that our service met your expectations! We always strive to provide honest and efficient service to our customers, and it's great to know that our efforts were appreciated. If you ever need assistance in the future, don't hesitate to reach out! Thank you for choosing us.

- Kentucky Auto Service & Towing

We had to be towed on Monday, December 1st. We recommend this place. Our driver was very respectful and knew what he was doing.

Thank you, Lisa, for choosing us for your towing needs. We're thrilled to hear about your positive experience with our team.

- Kentucky Auto Service & Towing

The gentleman asked me if my problem could possibly be the battery. We discussed the battery age and he decided to jump it first before towing it. When he put his jumper box on my battery he determined that it was just the battery and not really in need of a tow to a garage. He also recommended Ky Auto for a reasonable battery. He was helpful and polite. He did wind up saving me lots of money. Thank you!

Kim, thank you for taking the time to leave a review. We are thrilled to hear that you had a great experience with us. Our team takes pride in providing exceptional service and we are delighted that we were able to help you save money. We look forward to serving you again in the future!

- Kentucky Auto Service & Towing